Overview
Find all resources and guides related to using the Overview tab in Addo Sign.
19 articles
Activity log in OverviewThe guide below shows how to find the activity log of a transaction from the Overview.
Cancel a transactionThis article describes how to cancel a transaction, what happens when you do, and how to copy it for resending with updated information.
Change authentication and signing methodHow to find a transaction and change the identification or signing method for a signer, without needing to resend a notification.
Change the expiration date of a transactionThis article describes how to change the expiration date of a "started" transaction via the Signing Details menu in the overview.
Change the recipient of a sent transactionThis article explains which recipient details can be changed, how to make those changes, and what to be aware of.
Copy a transactionThis article explains how to copy a transaction, what settings are reused, who can copy, and limitations such as the 10-day expiry rule.
Download a CSV File of All Transactions
Edit Signers emailThis article explains what to do when a transaction fails due to an incorrect signer email.
Edit witness e-mail accountIt is now possible to edit witness email accounts upon customer request.
Finalization e-mailsReminder e-mails for downloading your signed documents
How to Navigate the Overview Tab in Addo SignThe Overview tab in Addo Sign gives you a clear view of all your documents and helps you manage ongoing transactions.
Information is "starred out" from overviewThis article explains why data is starred out in Addo Sign and outlines the three GDPR anonymization settings you can choose from.
Reactivate transactionIf your transaction failed or expired less than 10 days ago, you can reactivate it.
Reactivate TransactionThis article explains how to reactivate an expired transaction in Addo Sign to extend the deadline and notify remaining signers.
Recipient Cannot Find the EmailThis article explains how to manually retrieve and send a signing link from Addo Sign if the recipient can't find the original email.
Resend notification to signerHas the signer still not signed your sent documents? This article explains how to resend a notification to the signer.
Transaction LogThe transaction Log can be accessed from the individual transaction view under the “Overview” tab.
Transaction statusThis article explains the different status messages used in Addo, so you can better track your signing processes.
Why can’t I see my transaction?