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The Overview tab in Addo Sign gives you a clear view of all your documents and helps you manage ongoing transactions.

How to Navigate the Overview Tab in Addo Sign

Oversee and manage signings in Addo Sign’s Overview — edit details, export data, or resend effortlessly.

How to stay Updated on Your Signing Requests

Why can’t I see my transaction?

This article explains the different status messages used in Addo, so you can better track your signing processes.

Transaction Status

The transaction Log can be accessed from the individual transaction view under the “Overview” tab.

Transaction Log

Has the signer still not signed your sent documents? This article explains how to resend a notification to the signer.

How to Resend Notification to a Signer

This article explains how to manually retrieve and send a signing link from Addo Sign if the recipient can't find the original email.

Recipient Cannot Find the Email

If your transaction failed or expired less than 10 days ago, you can reactivate it.

Reactivate transaction

This article explains why data is starred out in Addo Sign and outlines the three GDPR anonymization settings you can choose from.

Information is "starred out" from overview

The guide below shows how to find the activity log of a transaction from the Overview.

Activity log in Overview

Reminder e-mails for downloading your signed documents

Finalization e-mails

It is now possible to edit witness email accounts upon customer request.

Edit witness e-mail account

This article explains what to do when a transaction fails due to an incorrect signer e-mail address.

Edit Signer's E-mail Address

This article explains how to download your transaction overview as a csv as well as what a csv file is, how it's used nad how to interpret the data in…

How to Download Transactions as a CSV-file

This article explains how to copy a transaction, what settings are reused, who can copy, and limitations such as the 10-day expiry rule.

Copy a transaction

This article explains which recipient details can be changed, how to make those changes, and what to be aware of.

Change the recipient of a sent transaction

This article describes how to change the expiration date of a "started" transaction via the Signing Details menu in the overview.

Change the expiration date of a transaction

How to find a transaction and change the identification or signing method for a signer, without needing to resend a notification.

Change authentication and signing method

This article describes how to cancel a transaction, what happens when you do, and how to copy a transaction in order to resending it with updated information.

How to Cancel a Transaction

This article is about how edit the signing details of a transaction.

How to edit the signing details of a transaction

This article explains the most common error messages you may encounter in your transaction log, what they mean, and how you can resolve them.

Error Messages in the Transaction Log

This article explains why Addo displays a warning for name and address protected signers, and what actions both sender and signer can take.

Name and Address Protected Signer

A reference number is a unique identifier assigned to a transaction. You can use this number to trace your transactions.

How to locate a Transaction using a Reference number

This article explains how to track, manage, and troubleshoot your transactions in Addo Sign using the Overview.

Tracking and Managing Signatures in Addo Sign

This article will help you understand how credits are calculated per transaction and where to find this information in Addo Sign.

I can no longer see credits in my overview

Find all resources and guides related to using the Overview tab in Addo Sign.

Overview

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