Due to recent changes in the overview, it is no longer possible to display credits as a column or filter by them. Below, you will find answers to the most frequently asked questions.
If anything is unclear or if you have additional questions, please don’t hesitate to contact Addo Sign Support at [email protected].
Why can I no longer find the credit column in my overview?
Credits for a transaction are dynamic, meaning the amount can change depending on the different statuses throughout the transaction process. To reduce confusion and avoid discrepancies, we have removed the credit column from the overview.
Where can I see how many credits a transaction costs?
You can still view how many credits a transaction costs, including a breakdown per signer and sender, by either accessing the details each transaction or downloading a CSV-file of the transactions in the overview.
How to view credits for a single transaction in the overview
Open the Overview in Addo Sign
Click on a transaction (If there are multiple signers, select a specific signer)
Click Signature details
Click Credits
Here, you will see a detailed breakdown of how credits were used in the transaction.
How to download a CSV-file of the transaction details
All you have to do is click Download CSV. For further informations and instructions, please visit our article:
How to interpret credits in “Signature details”
In this section, you can see how credits are distributed between the sender and the signer(s). For each party, the following categories are:
Authentication
Credits used for the identification/authentication step during signing.Signing
Credits used for the signing action itself.Distribution
Credits used for delivering the signed documents.Notification
Credits used for sending the signing invitation.Flow
Credits used for flow-related actions, such as sending a form.Document
Credits based on the document size.
‼️ In some cases, signers may use a different number of credits and even when the same setup is used. This typically happens if a signer uses the identification method multiple times, as credits are charged per use of the service.
How do I find the credit cost of an action in a transaction?
This article does not provide a detailed breakdown of the pricing for each method within the credit overview. To see the exact credit costs for different actions, methods, and services, please visit our website and refer to the full pricing list.
Still have questions?
If you are unsure about how credits have been charged, or if you notice any discrepancies in a transaction, please don’t hesitate to contact Addo Sign Support ([email protected]).
We are happy to review the transaction with you, clarify any confusion, and explain how the credits were calculated.