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This guide will show you how to clear your cookies and cache in all the major browsers, helping you to resolve any browser-related issues.

How to clear cookies and cache

This article describes a common issue where a transaction fails due to an incorrect email address for the signer, and how to correct it.

How to change a Signer's Email Address

How to translate the articles in the help center to your preferred language.

How to Translate Our Help Center

How to solve issues caused by network or connection errors

Network and Connection Errors

If you experience issues in Addo, our support team may ask you to provide a HAR file to help identify and troubleshoot the problem.

How to Download a HAR File from Your Browser

How can I troubleshoot document delivery issues and optimize the document signing process?

Why does the 'DEMO' watermark appear on signed documents, and how can it be removed?

Why is the signer email field locked, and how can I unlock it to send documents to others?

Best Practices

Verify if a document is correctly signed and sealed with Addo Sign using PDF Document Validator - fast, simple, and secure.

PDF Document Validator

How to ensure your document meets the correct PDF format for digital signing

PDF Format Compatibility

Large files over 15 MB are sent as download links, not attachments.

Sending Large Documents via Email

Create a custom design with text, images, and links

Trust Center

Terms and Conditions

Legal

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Find answers and get help from Intercom Support and Community Experts

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