If you're experiencing issues on the Addo Sign platform that cannot be reproduced by anyone else, resetting your browser's cookies and cache can often solve the problem.
⚠️Before clearing your cookies and cache, please check whether the issue can be resolved by accessing the browser in private / incognito mode or by trying a different browser.
Use the shortcuts below to open it quickly.
Browser |
Mac shortcut
|
Windows shortcut
|
Microsoft Edge
|
Cmd + Shift + N
|
Ctrl + Shift + N
|
Google Chrome
|
Cmd + Shift + N
|
Ctrl + Shift + N
|
Mozilla Firefox
|
Cmd + Shift + N
|
Ctrl + Shift + P
|
Safari (Mac)
|
Cmd + Shift + N
|
N/A
|
Clear cookies and cache
Follow the instructions for your browser to clear cookies and cache. Note: some changes only take effect after fully closing and reopening the browser.
Microsoft Edge
Open Settings.
Click on the three horizontal dots (⋯) in the upper-right corner of the Edge browser.
Select Settings from the dropdown menu.
Navigate to Privacy Settings.
In the left-hand sidebar, click on Privacy, search, and services.
Clear Browsing Data.
Under the Clear browsing data section, click on Choose what to clear.
In the dialog box that appears:
Choose the Time range “All time”.
Check the boxes for Cookies and other site data and Cached images and files.
Click Clear now.
For more detailed information, refer to Microsoft’s official guide.
Google Chrome
Open Settings.
Click on the three vertical dots (⋮) in the upper-right corner of the Chrome browser.
Click More, then select Delete browsing data.
Clear Browsing Data
In the dialog box that appears:
Choose the Time range “All time”.
Check the boxes for Cookies and other site data and Cached images and files.
Click Delete data.
For more detailed information, refer to Google’s official guide.
Mozilla Firefox
Open Settings.
Click on the three horizontal lines (≡) in the upper-right corner of the Firefox browser.
Select Settings from the dropdown menu
Navigate to Privacy & Security
Select Privacy & Security
Clear Data
Under the Cookies and Site Data section, click on Clear Data ….
In the dialog box that appears:
Set When: to Everything or a shorter time period, such as the last hour.
Ensure both Cookies and Site Data and Temporary cached files and pages are checked
Click Clear
For more detailed information, refer to Mozilla’s official guide.
Safari for Mac
Open Settings.
Click on Safari in the top-left corner of the menu bar.
Select Settings (or Preferences in older versions) from the dropdown menu.
Access Privacy Settings.
In the settings window, click on the Privacy tab.
Manage Website Data
Select one or more websites
A list of websites storing data will appear
To remove all data, click Remove All. To delete data for specific sites, select the site and click Remove.
For more detailed information, refer to Apple's official guide.