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How to clear cookies and cache

This guide will show you how to clear your cookies and cache in all the major browsers, helping you to resolve any browser-related issues.

Updated over a week ago

If you're experiencing issues on the Addo Sign platform that cannot be reproduced by anyone else, resetting your browser's cookies and cache can often solve the problem.

NB! Before clearing your cookies and cache, please check whether the issue can be resolved by accessing the browser in private / incognito mode or by trying a different browser.

Use the shortcuts below to open it quickly.

Browser

Mac shortcut

Windows shortcut

Microsoft Edge

Cmd + Shift + N

Ctrl + Shift + N

Google Chrome

Cmd + Shift + N

Ctrl + Shift + N

Mozilla Firefox

Cmd + Shift + N

Ctrl + Shift + P

Safari (Mac)

Cmd + Shift + N

N/A

Clear cookies and cache

Follow the instructions for your browser to clear cookies and cache. Note: some changes only take effect after fully closing and reopening the browser.

Microsoft Edge

  1. Open Settings
    ​

  2. Click on the three horizontal dots (⋯) in the upper-right corner of the Edge browser
    ​

  3. Select Settings from the dropdown menu
    ​

  4. Navigate to Privacy Settings
    ​

  5. In the left-hand sidebar, click on Privacy, search, and services
    ​

  6. Clear Browsing Data
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  7. Under the Clear browsing data section, click on Choose what to clear
    ​

  8. In the dialog box that appears
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  9. Choose the Time range “All time”
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  10. Check the boxes for Cookies and other site data and Cached images and files
    ​

  11. Click Clear now

For more detailed information, refer to Microsoft’s official guide.
​

Google Chrome

  1. Open Settings
    ​

  2. Click on the three vertical dots (⋮) in the upper-right corner of the Chrome browser
    ​

  3. Hover over More tools, then select Clear browsing data
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  4. Clear Browsing Data
    ​

  5. In the dialog box that appears
    ​

  6. Choose the Time range “All time”.
    ​

  7. Check the boxes for Cookies and other site data and Cached images and files
    ​

  8. Click Clear data.

For more detailed information, refer to Google’s official guide.

Mozilla Firefox

  1. Open Settings
    ​

  2. Click on the three horizontal lines (≡) in the upper-right corner of the Firefox browser
    ​

  3. Select Settings from the dropdown menu
    ​

  4. Navigate to Privacy & Security
    ​

  5. In the left-hand sidebar, click on Privacy & Security
    ​

  6. Clear Data
    ​

  7. Under the Cookies and Site Data section, click on Clear Data ….
    ​

  8. In the dialog box that appears
    ​

  9. Ensure both Cookies and Site Data and Cached Web Content are checked
    ​

  10. Click Clear

For more detailed information, refer to Mozilla’s official guide.

Safari for Mac

  1. Open Settings
    ​

  2. Click on Safari in the top-left corner of the menu bar
    ​

  3. Select Settings (or Preferences in older versions) from the dropdown menu.
    ​

  4. Access Privacy Settings
    ​

  5. In the settings window, click on the Privacy tab
    ​

  6. Manage Website Data
    ​

  7. Click on Manage Website Data….
    ​

  8. A list of websites storing data will appear
    ​

  9. To remove all data, click Remove All. To delete data for specific sites, select the site and click Remove

For more detailed information, refer to Apple's official guide.

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