Network and Connection Errors
Sometimes, browser issues are caused by network or connection errors rather than cookies or cache.
If you experience errors like pages not loading, failed logins, or interrupted document signing, try the following:
1️⃣ Clear cookies and cache
Outdated or corrupted cookies and cache can trigger network errors.
Follow the steps above for your browser.
Close and reopen your browser before trying again.
2️⃣ Use a new browser or incognito/private window
Some extensions or settings may interfere with Addo Sign.
Open a private/incognito window or try a different browser.
3️⃣ Check your internet connection
Ensure your Wi-Fi or mobile network is stable.
Switch networks if possible, or restart your router.
Avoid networks with strict firewall restrictions, such as corporate or public Wi-Fi.
4️⃣ Try another device
Access Addo Sign from another computer, tablet, or phone to see if the issue is device-specific.
5️⃣ Contact Addo Sign support
If the problem persists, contact our support team with details about the error, your browser, and device.
💡Tips for preventing future issues
Keep your browser up to date.
Avoid excessive browser extensions that may interfere with Addo Sign.
Periodically clear cookies and cache.
Use a stable and secure internet connection.
✅ Summary
Clearing cookies and cache often resolves browser-related issues.
For network or connection errors, try using a different browser or device, incognito mode, or checking your internet connection.
If issues persist, contact Addo Sign support for assistance.