Why is the signer email field locked, and how can I unlock it to send documents to others?
When using a test account in the twoday application, you may notice that the signer email field is locked to your own email address. This is a common limitation of test accounts, designed to allow users to explore the platform's features while restricting document sending to external recipients. Below, we explain why this happens and how you can unlock this feature.
Understanding Test Account Limitations
Test accounts in twoday are intended for trial purposes. They come with certain restrictions, including:
The signer email field is locked to the email address associated with your test account. This means you can only send documents to yourself.
Test accounts often include free test credits, which are limited to internal testing and cannot be used to send documents to other recipients.
These limitations ensure that test accounts are used solely for evaluating the platform and not for actual transactions.
Why Is the Signer Email Field Locked?
The signer email field is locked because test accounts are configured to restrict sending documents to external recipients. This restriction is tied to the account type and the use of test credits. As a result, the email field defaults to your own email address and cannot be changed.
How to Unlock the Signer Email Field
To unlock the signer email field and send documents to other recipients, you need to upgrade your account. Here’s how:
Purchase Credits or a Subscription: Upgrading your account by purchasing credits or subscribing to a paid plan will convert your test account into a standard or paid account.
Access Additional Features: Once upgraded, the restrictions on the signer email field will be removed, allowing you to send documents to any recipient.
Additional Notes
Upgrading your account not only unlocks the signer email field but also provides access to other advanced features of the twoday platform.
If you are unsure about the upgrade process or need assistance, contact the twoday support team for guidance.
By understanding these limitations and following the steps to upgrade, you can fully utilize the twoday platform for your document signing needs.