What is Addo Vault?
Addo Vault is a built-in feature in Addo that automatically stores all your signed documents securely.
Without Addo Vault, signed documents are retained for 10 days after transaction completion or 40 days after transaction expiration, depending on the scenario. After these retention periods, the documents are permanently deleted with no recovery options. It is strongly advised to download and securely store your documents within these retention periods.
With Addo Vault enabled, there's no need for separate or manual storage solutions. Each stored document includes a complete signature history, showing when, how, and by whom the document was signed.
Addo Vault is included at no extra cost in all Addo or Enterprise subscriptions. See our subscriptions here.
How does Addo Vault work?
Once activated, Addo Vault automatically stores signed documents within your Addo Sign account. You can access them as usual from your transaction overview in Addo Sign.
How do I find archived documents?
You can locate documents the same way as before — using filters such as reference number, recipient name, or the sending template used.
Once located, click the transaction, go to Signing details and then chose the Files tab to access your stored files.
How do I activate Addo Vault?
Addo Vault is available to all Addo10, Addo50, Addo100, and Enterprise subscribers. When activated, it applies to all past and future signings - except those already expired or that are more than 10 days past transaction completion or 40 days past expiration before activation. Without Addo Vault, documents are irretrievably deleted after the specified retention periods, making proactive management of documents crucial.
FAQs About Document Retention
Does Addo Sign store documents without Addo Vault? No, Addo Sign does not store documents beyond the specified retention periods unless Addo Vault is enabled. Without Addo Vault, documents are only available for a short time after completion or expiration. How long are documents available for download? Documents are available for download for up to 10 days after transaction completion or 40 days after transaction expiration, depending on the scenario. Can I recover documents after the retention period? No, documents cannot be recovered after the retention period if Addo Vault was not enabled.
Step 1: Activate Addo Vault
Navigate to Settings (cogwheel in the top right)
Go to Account Overview
Scroll down to the bottom of the page, and enable Addo Vault
Step 2: Confirm Activation
Click Yes when prompted
Enter your Account ID (shown in the pop-up)
Click Confirm
Done! Addo Vault is now active.
Don't see the Addo Vault option?
Addo Vault is only available for Addo 10, Addo 50, Addo 100, or Enterprise subscription accounts.
If you don’t see the option, contact our support via chat (bottom-right corner) or email: [email protected].