Managing Credits in Addo Sign: Policies and Guidelines
Credits in Addo Sign are essential for accessing various services, and understanding their management is crucial for uninterrupted usage. This article provides a comprehensive overview of credit expiration policies, usage details, and troubleshooting tips.
Credit Expiration Policies
Expiration Period: Purchased credits expire 12 months after the purchase date. If unused within this period, they will lapse.
Extending Expiration: Each time you purchase additional credits, the expiration date for all unused credits is extended to 12 months from the most recent purchase. This effectively prolongs their validity.
Notifications: Users receive automated reminders 30 days and 5 days before credits expire. To avoid losing credits, consider setting a personal reminder in addition to these notifications.
Legal Considerations: Credits are not treated as gift cards or vouchers, so the 3-year validity requirement for gift cards in Denmark does not apply. Their validity is governed by the service’s terms and conditions.
Credit Usage Details
Viewing Credits: You can view your remaining credits in the blue sidebar within the Addo Sign application interface.
Credit Consumption: Credit usage varies depending on the transaction type, signing method, and additional features: - Signing Methods: - Standard “touch” signature: 1.00 credit per signer - eID signatures (e.g., BankID, Freja, MitID, EU eID): 1.25 credits per signer - Additional Features: - Extra documents: +0.25 credit per additional document - SMS notifications: +0.10 credit per SMS - Additional authentication: +0.10–0.25 credit depending on the method - Delivery/archiving via integrations (e.g., e‑Boks): +0.20 to +2.20 credits depending on document size/service
Cost Examples: A typical e‑Boks send costs approximately 25–50 in local currency, with a pack of ten credits covering roughly eight sends.
Troubleshooting Credit Issues
Delayed Credits: Credits may be delayed if the order is placed under a different company name than the one registered on your account. To avoid this, ensure the company name on your order matches the one in your account. If your organization uses both a full legal name and an abbreviation, include both in the order (e.g., “Full Company Name / Abbreviation”).
Credit Availability: Credits purchased via invoice become available only after the order has been processed. If your balance is not updated immediately, log out and back in to refresh your account view.
FAQs on Credit Management
How can I prevent my credits from expiring? - Purchase additional credits before the expiration date to extend the validity of all unused credits by 12 months.
Will I be notified before my credits expire? - Yes, you will receive reminders 30 days and 5 days before the expiration date.
Can I send documents for signing immediately after purchasing credits? - Yes, but availability depends on the payment method. For invoice payments, credits are accessible only after processing.
By understanding these policies and guidelines, you can effectively manage your credits in Addo Sign and ensure uninterrupted access to its services.