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Why do I get Nets error when signing Norwegian BankID?

Do you get this error code when you try to sign with Norwegian BankID?

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The reason you are experiencing this error is:

  • You have put on the Sign multiple documents with one signing key feature
  • Your documents exceed the 200 character limit (spaces are not included in characters)
  • Or unreadable characters are included in the document names (-, /, {, [,=, etc.)

You must therefore cancel the transaction as you cannot make any changes to an ongoing transaction (change document names or sign multiple documents with one signature - feature)

 

Solution 

There are three ways to solve this problem:

  1. You take the Sign multiple documents with one signing key feature off (you can do this in the template, or on the signer when you are adding a new signer)
  2. Change your document names so that they do not exceed 200 characters in total
  3. Or remove the unreadable characters from the document names