Do you get this error code when you try to sign with Norwegian BankID?
The reason you are experiencing this error is:
- You have put on the Sign multiple documents with one signing key feature
- Your documents exceed the 200 character limit (spaces are not included in characters)
- Or unreadable characters are included in the document names (-, /, {, [,=, etc.)
You must therefore cancel the transaction as you cannot make any changes to an ongoing transaction (change document names or sign multiple documents with one signature - feature)
Solution
There are three ways to solve this problem:
- You take the Sign multiple documents with one signing key feature off (you can do this in the template, or on the signer when you are adding a new signer)
- Change your document names so that they do not exceed 200 characters in total
- Or remove the unreadable characters from the document names