A transaction in Addo is the entire shipment - with or without signature - created every time you send something. Each transaction can include multiple documents and signatories.

Note: Status messages are shown per signatory, and they may differ between signers in the same transaction.

Shown when a transaction is scheduled via an integration for future start.
Until the chosen start date, the status remains "Created."

Displayed once the transaction has been sent and delivered to the signatory.
Documents may have been viewed, but not signed yet.

Seen only when multiple signers must sign in a specific order.
This means a signer is waiting for others to complete their steps before being invited.

Indicates that one signer has completed signing.
Used only in multi-signer transactions. If all have signed, the status becomes Completed.

Appears briefly after all signers have signed.
It means Addo is currently distributing the documents via selected channels.

Note: If stuck in this status, contact support with the transaction ID.

Displayed once all documents have been:

Note: You can download documents up to 10 days after the expiry date. After that, they're deleted permanently.

The transaction has expired and is no longer active.

Only the sender can cancel a transaction.
When cancelled for one signer, the entire transaction is stopped for all.

Note: Cancelled transactions cannot be reactivated.

Displayed when:

CPR validations change to Completed once done. Addo Forms follow regular status flows: Signed, Completed, etc.

Occurs when a signer actively rejects the transaction.
This stops the entire transaction for all parties.

Addo could not deliver the signed documents.

Possible reasons:

Note: Contact support with the transaction ID to resolve the issue.

Means the documents never reached the signer, and the transaction has been aborted.

Typical causes:

Contact support with the transaction ID if you're unsure why the transaction failed.