Why can I only send to myself?
When you create a new account on our platform, you get access to a Starter Account with 10 credits, which allows you to explore the platform and try out all features, including uploading documents, creating templates, and sending transactions.
However, before you can send transactions to external recipients (people other than yourself), you’ll need to activate your account by either:
Starting a subscription, or
making a one-time purchase of credits.
This step is required to unlock the ability to send to others, and ensures secure and proper use of the platform.
How can I activate my Starter Account?
As mentioned above, you can activate your account by either purchasing credits or starting a subscription. On your Addo Sign account, you can accomplish this in multiple ways:
Click the Credits field in the blue bar at the top and click Subscription / credits, and complete you purchase here.
You can also access the Subscription / credits page by clicking Settings > Subscription / credits.
When clicking Add signer under Send > New signing, you will also be presented with options to buy credits. Either of the three Buy buttons will also link to the Subscription / credits page.
Once you’ve completed one of these steps, sending to other recipients will be enabled immediately and your account will be fully activated.