Overview
This improvement enables users to send files up to 1GB. The primary reason for this change is to overcome email server limitations and to enhance security, which has led to a modification in the distribution of signed documents.
Key Changes
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File Size Limit:
- You can send individual files up to 1GB in size.
- A sending can consist of multiple files, as long as the total size does not exceed 1GB.
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Distribution of Signed Documents:
- Recipients will no longer receive signed documents as email attachments.
- Instead, they will receive a download link in the distribution email.
- This download link will be valid for 40 days, during which recipients can download the signed document.
Process Details
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Invitation to Sign:
- The process for inviting signers and sending reminders remains unchanged.
- Signers will be notified and reminded as per the existing workflow.
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Downloading the Document:
- Once a document is signed, the recipient will get an email with a download link.
- The recipient can download the document using this link for up to 40 days.
- Reminders will be sent if the document is not downloaded within the 40-day period.
Frequently Asked Questions (FAQ)
We understand that you may have questions regarding this new feature. Below are some common queries:
How do I send large files?
You can upload files up to 1GB in size through Addo Sign. Ensure that the total size of the files in one sending does not exceed 1GB.
What happens if the recipient does not download the document within 40 days?
The recipient will receive reminder notifications during the 40-day period. If the document is not downloaded within this timeframe, the download link will expire and not longer be valid to use.
Can I still send smaller files as attachments?
Smaller files can be uploaded; however, they won't be sent as email attachments but will be accessible for download via a link included in the email.
What if we have integrated with Addo Sign, how is the process for us now?
The procedure remains the same, except that signatories will now be provided with a link to download the attachments.
How about authentication to make sure the proper person signs the documents?
The process flow remains unchanged except for the final segment, which pertains to the distribution of attachments.
How secure is the download link?
The download link included in the distribution email adheres to the best practices and standards for security.
When will this be released?
There is no fixed release date yet. We will update this article as we know more.
We will continuously update this FAQ section as more questions arise. If you have a specific query that is not addressed here, please contact our support team.
Contact Support
If you have any questions or need further assistance, please reach out to our support team at support@addosign.com. We are here to help!
Conclusion
We hope this guide clarifies the changes regarding the support for large files in Addo Sign. We are committed to improving your experience and appreciate your understanding as we implement this new feature.