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How to clear cookies and cache

Fix Addo Sign issues by checking private browsing and clearing cookies/cache. This guide shows how for all major browsers.

Updated this week

If you're experiencing issues in Addo Sign, it’s often due to cookies or cache. Follow our guide to check and clear them easily.

Check in a private browser

Before clearing cookies and cache, test Addo Sign in a private browser. This helps determine if the issue is caused by local data. Private mode is called different things in each browser — like Incognito in Chrome. Use the shortcuts below to open it quickly.

Browser

Mac shortcut

Windows shortcut

Microsoft Edge

Cmd + Shift + N

Ctrl + Shift + N

Google Chrome

Cmd + Shift + N

Ctrl + Shift + N

Mozilla Firefox

Cmd + Shift + N

Ctrl + Shift + P

Safari (Mac)

Cmd + Shift + N

N/A

2. Clear cookies and cache

Follow the instructions for your browser to clear cookies and cache. Note: some changes only take effect after fully closing and reopening the browser.

Microsoft Edge:

  1. Open Settings
    ​

  2. Click on the three horizontal dots (⋯) in the upper-right corner of the Edge browser
    ​

  3. Select Settings from the dropdown menu
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  4. Navigate to Privacy Settings
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  5. In the left-hand sidebar, click on Privacy, search, and services
    ​

  6. Clear Browsing Data
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  7. Under the Clear browsing data section, click on Choose what to clear
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  8. In the dialog box that appears
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  9. Choose the Time range “All time”
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  10. Check the boxes for Cookies and other site data and Cached images and files
    ​

  11. Click Clear now

For more detailed information, refer to Microsoft’s official guide.
​

Google Chrome:

  1. Open Settings
    ​

  2. Click on the three vertical dots (⋮) in the upper-right corner of the Chrome browser
    ​

  3. Hover over More tools, then select Clear browsing data
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  4. Clear Browsing Data
    ​

  5. In the dialog box that appears
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  6. Choose the Time range “All time”.
    ​

  7. Check the boxes for Cookies and other site data and Cached images and files
    ​

  8. Click Clear data.

For more detailed information, refer to Google’s official guide.

Mozilla Firefox:

  1. Open Settings
    ​

  2. Click on the three horizontal lines (≡) in the upper-right corner of the Firefox browser
    ​

  3. Select Settings from the dropdown menu
    ​

  4. Navigate to Privacy & Security
    ​

  5. In the left-hand sidebar, click on Privacy & Security
    ​

  6. Clear Data
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  7. Under the Cookies and Site Data section, click on Clear Data ….
    ​

  8. In the dialog box that appears
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  9. Ensure both Cookies and Site Data and Cached Web Content are checked
    ​

  10. Click Clear

For more detailed information, refer to Mozilla’s official guide.

Safari for Mac:

  1. Open Settings
    ​

  2. Click on Safari in the top-left corner of the menu bar
    ​

  3. Select Settings (or Preferences in older versions) from the dropdown menu.
    ​

  4. Access Privacy Settings
    ​

  5. In the settings window, click on the Privacy tab
    ​

  6. Manage Website Data
    ​

  7. Click on Manage Website Data….
    ​

  8. A list of websites storing data will appear
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  9. To remove all data, click Remove All. To delete data for specific sites, select the site and click Remove

For more detailed information, refer to Apple's official guide.

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